Here at Sacred Amore, we endeavour to help all our customers as much as we possibly can. We also recognise that we may not be able to answer all of your questions so if that’s the case, we encourage you to get in touch with us with any questions or concerns that you may have and we’ll do our best to assist you the best we can.
How do I know if I qualify for a product-return?
Maybe you changed your mind, and that’s completely fine. Sacred Amore is happy to accept returns 30 days from invoice. Please make sure that to qualify for a return, you tick off the following steps:
1. Contact Sacred Amore at firstname.lastname@example.org notifying your intention to return your item or your order.
2. Confirm that the item is unopened, not damaged, and therefore in a saleable condition.
3. Once Sacred Amore confirms your return, please send it back to us (Please note: shipping is at the customer’s expense).
4. Make sure to send us a tracking number, we cannot assist with untracked returns that go missing.
5. When we receive the item/order back and confirm its condition, we will provide you a refund or store credit to the value of the items returned. There will be a small charge of $10 deducted from any refund as a re-stocking fee. Alternatively, you can have your order re-sent once a new postage fee has been paid of $12.95.
What if my product arrives damaged, is different to what I ordered, or is faulty?
At Sacred Amore we strive to provide high quality products – however there will always be instances beyond our control where products will be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.
In the event that this has occurred, we will always offer a refund or store credit for the affected items. Please follow the steps below:
1. Please take a photo of the affected item/s
2. Email all relevant imagery through to email@example.com and someone from our team will get in touch with you to resolve the matter.
What if my product never arrived, or my packaged arrived by was missing an item/s?
Your items are picked, packed, and then sent out to you through various couriers. We endeavor to have your package arrive to you as quickly as possible, and in perfect condition. Please allow up to 7 business days for delivery – Australia is a large country and the farther regions may occasionally take a little longer.
However there is always an element of human error. We understand that on the rare occasion packages get lost in transit, or incorrect items are accidentally sent out in an order.
If you believe your order may be missing, please send us an email at firstname.lastname@example.org and one of our team members will respond as soon as possible, as they begin to investigate the whereabouts of your order. If the order has been lost in transit, we will always offer the option to re-send the order, or offer you a full refund or store credit.
If you believe you have been sent an incorrect item, or that an item was missed from your order – please email through information regarding your received order, with appropriate imagery, as well as your existing order information and we will look into the situation further for you.
Missing/incorrect items will be resolved through the offer of a refund, replacement or store credit to the value of that item.
Please note – we will often require a photo of the incorrect items received, in order to clearly identify the mistake from our end.
Can I return a product that I have decided I don't want?
If an item has been opened and used, we can no longer accept this item back as a return. Please make sure that if you wish to a return an item, it is still new, un-used, in original packaging. Anything that deviates from this will not be accepted as a return.
Is there a fee if I return my items due to change of mind?
Yes – if you change your mind and return your entire order or a specific item there will be a small charge of $10 deducted from any refund as a re-stocking fee. Please note all return postage will need to be paid for by the customer.
What if my order was returned due to an address error that I made?
If your order was sent back to Sacred Amore due to a customer error made when entering an address, there will be a small charge of $10 deducted from any refund as a re-stocking fee. Alternatively, you can have your order re-sent once a new postage fee has been paid of $12.95.
Is it possible to combine promo codes on my order?
We hope you understand that promo codes cannot be combined, nor can multiple codes be applied to a single order. Promo codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
What form of payment methods do you accept?
For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, Afterpay and ApplePay!
To avoid checkout errors, please make sure that you have enough balance or if your card is from another country, please make sure that your card is activated for international transactions.
Please note that we do not accept bank transfers, prepaid cards, and any other mode of payment unless specified above.
What is Afterpay and does Sacred Amore accept it?
- Easy Sign-Up: Just select “Afterpay” as your form of payment at checkout on orders of $35-$1000. All you need is a debit or credit card (Visa or Mastercard).
- Instant Approval Decision + Shipment: No long forms to fill out; you’ll receive an instant approval decision! Your order will be shipped as soon as Sand & Sky process it.
- Nothing Extra To Pay: No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.
To pay using AfterPay, select the option as below. You will be redirected to AfterPay to complete your purchase.
I didn't get my confirmation email - did I place my order successfully?
After placing your order and making the payment, you will receive an order confirmation email, with the following information:
- Order Number
- Item purchased
- Delivery address
For additional orders made during post-purchase, don’t panic if you didn’t get the order confirmation email immediately please give us up to 2 hours to send you the most updated order confirmation email. Please take note that the order number will be the same as your original order and you can always use that for your reference.
Once your order has been processed and dispatched from our warehouse, a shipping confirmation email will be sent to you so you can track your order and prepare for your Sacred Amore order arrival.
I've been charged twice for my purchase!
Don’t fret! A declined transaction could also appear as “Pending”. When this happens, the transaction will not be cleared by the bank, and the amount will be reversed back to your account within 7 days.
I entered the wrong email address in the purchase process. What should I do now?
Do provide us with your order number, original email address, and the updated email address so that we can update your details for you. Once we update your email address, we will resend your updated order confirmation and/or shipping confirmation.